customer communications

Customer relations - how to avoid mis-understandings

Great! Your marketing efforts are paying off and you get your first customers – all seems to be going well until you come across a customer who despite your best efforts, just isn't happy. Let's assume that there is no problem with the work – as far as you as the electrician is concerned, you have carried out the job as requested but the customer is still refusing to pay up. How to protect yourself from this scenario This situation has occurred through mis-understanding. Your client is not happy as you have not met their expectations.